NSW Fair Trading safeguards the rights of all consumers and advises business and traders on fair and ethical practice.

We provide services directly to individuals and businesses to create a fair, safe and equitable marketplace. The laws we administer set the rules for fairness in the countless daily transactions between consumers and traders. We investigate unfair practices and ensure that the products sold in NSW are safe and meet their regulations and safety standards. We register businesses, co-operatives and associations, and issue occupational licences so consumers can trust the people they are dealing with.

Making a difference

NSW Fair Trading has 24 local offices and 68 other locations across regional NSW providing our services to the people of NSW.

Last year we answered 1.2 million phone enquiries and 220,000 counter enquiries.

Nearly 1,000 penalty notices were issued and 91 people were prosecuted for breaches of fair trading laws.

To see the real difference Fair Trading is making in the community, watch the video below.

View the Making a Difference video

View the Making a Difference video (with open captions)

Read the script of the Making a Difference video in RTF format (size: 516kb)

More information about Fair Trading

Our services - More information about our services and how we deal with our customers.
Our compliance role - More information about our compliance role.
How Fair Trading works - Information about how Fair Trading is organised.

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