National Indigenous Consumer Strategy 

Action Plan 2010 - 2013: Taking action, gaining trust

The Ministerial Council on Consumer Affairs (MCCA) is responsible for the implementation of the National Indigenous Consumer Strategy – Action Plan 2010-2013, 'Taking action, gaining trust'. The Action Plan is an important initiative that recognises the need for change in the way consumer agencies go about their business with Indigenous consumers. The strategy provides a framework for agencies to share information and education materials, to collaborate in the enforcement of consumer rights and to co-ordinate research and policy development.

With other State, Territory and Commonwealth consumer agencies, NSW Fair Trading is committed to working co-operatively on the issues and actions identified in the plan. These actions are in the following areas:

• trading practices
• housing
• consumer literacy.

The strategy involves a system of annual reporting by individual agencies and consultation with a reference group, which includes Indigenous non-government representatives and a representative from Fair Trading.

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