2009-2010 summary
Fair Trading - A year in review
As a service provider and regulator NSW Fair Trading is dedicated to delivering better services to clients, customers and the community. This summary outlines the scope of services provided to the people of NSW during 2009-2010.
Compliance in 2009-2010
In regard to compliance services, the figures were as follows:
Service |
Number |
| Inspections | 15,435 |
| Investigations | 1,969 |
| Certifications | 3,767 |
| Civil proceedings | 68 |
| Prosecutions | 428 |
| Penalty notices issued | 943 |
| Total Compliance related activities* | 22,610 |
* Compliance related activities can vary significantly year-to-year depending on the mix between long, complex investigations and shorter, less complex ones which reflect changing marketplace issues.
Services provided to the public in 2009-2010
In regard to services provided to the public, the figures were as follows:
Service |
Number |
| Total requests for service* | 7,627,226 |
| Website visitor sessions | 3,458,447 |
| REVS checks | 1,840,348 |
| Phone enquiries from general public | 1,193,857 |
| Counter enquiries | 219,060 |
| Rental bond transactions | 530,523 |
| Consumer complaints about marketplace transactions | 40,188 to the value of $858 million |
| Public seminars and information sessions | 841 |
| Seminar audiences | 42,786 |
* Includes all requests for information, services and transactions.
Information on registers as at 30 June 2010
In regard to information on registers, the figures were as follows:
Service |
Number |
| Occupational licences on register | 361,980 |
| Business names on register | 499,242 |
| Associations on register | 34,273 |
| Co-operatives on register | 680 |
Policy development and regulatory review
In regard to policy development and regulatory review, the figures were as follows:
Service |
Number |
| Legislation administered | 42 Acts |
| Bills assented to in Parliament in 2009-2010 | 3 |
| Acts and regulations amended in 2009-2010 | 18 |
Agency
In regard to the agency, the figures were as follows:
Service |
Number |
| Staff | 956 |
| Budget 2009-2010 | $173 million |
| Fair Trading Centres throughout NSW | 24 |
| Other service outlets* | 69 |
* Selected services are also provided through Government Access Centres and other agency arrangements in rural and isolated areas throughout NSW.
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