Fair Trading - a year in review
2007-2008 Summary
As a service provider and regulator we are dedicated to delivering better services to clients, customers and the community. This summary outlines the scope of services provided to the people of NSW.
Services provided to the public in 2007-2008
In regard to services provided to the public, the figures were as follows:
Service |
Number |
| Total requests for service* | 6,973,400 |
| Website visitor sessions | 2,726,400 |
| REVS checks | 1,918,400 |
| Phone calls from general public | 1,236,500 |
| Counter enquiries | 197,800 |
| Rental bond transactions | 525,600 |
| Consumer complaints addressed | 34,830 |
| Public seminars and information sessions | 966 |
| Seminar audiences | 29,986 |
* Includes all requests for information, services and transactions
Information on registers as at 30 June 2008
In regard to information on registers, the figures were as follows:
Service |
Number |
| Occupational licences on register | 221,400 |
| Business names on register | 499,300 |
| Associations on register | 39,801 |
| Co-operatives on register | 728 |
Compliance in 2007-2008
In regard to compliance services, the figures were as follows:
Service |
Number |
| Inspections | 29,140 |
| Investigations | 3,217 |
| Certifications | 5,384 |
| Civil proceedings | 89 |
| Prosecutions | 605 |
| Penalty notices issued | 948 |
| Total Compliance related activities* | 39,383 |
* Compliance related activities can vary significantly year-to-year depending on the mix between long, complex investigations and shorter, less complex ones which reflect changing marketplace issues.
Policy development and regulatory review
In regard to policy development and regulatory review, the figures were as follows:
Service |
Number |
| Legislation administered | 42 Acts |
| Bills assented to in Parliament in 2007-2008 | 6 |
| Acts and regulations amended in 2007-2008 | 10 |
Agency
In regard to the agency, the figures were as follows:
Service |
Number |
| Staff | 1,181 |
| Budget 2007-2008 | $158.9 million |
| Fair Trading Centres throughout NSW | 24 |
| Other service outlets* | 68 |
| Publications | Over 182 titles - 27 translated in up to 28 languages |
* Selected services are also provided through Government Access Centres and other agency arrangements in rural and isolated areas throughout NSW.