Tenancy matters topped the list of disputes taken to the NSW Consumer, Trader and Tenancy Tribunal in 2009.

Fair Trading Minister Virginia Judge said a total of 58,312 applications were received by the Consumer, Trader and Tenancy Tribunal (CTTT) last year.

“The CTTT plays a vital role in helping consumers resolve disputes,” she said.

“Around 74 per cent of disputes are finalised prior to, or at, the first hearing each year.

“This is a fantastic result and proves the CTTT’s informal, low cost and accessible dispute resolution service is working.”

Ms Judge said last year’s disputes covered a range of issues including:

The CTTT sits at each of its eight registries and 70 other locations around the state.

“The Tribunal helps people reach agreement through conciliation, a process that allows both sides to have greater control over the outcome,” Ms Judge said.

“If conciliation is not successful, a Tribunal Member hears and evaluates all presented evidence then issues a binding and legally enforceable order.”

Consumers can lodge a CTTT application online in most divisions and generally receive immediate advice about when and where their dispute will be heard.

“The cost of applying is low, from $5 for pensioners and students, with a flat fee of $34 for the majority of matters. A fee waiver can also be sought for people experiencing financial hardship,” Ms Judge said.

“If someone in a regional area is two or more hours travel time away from a hearing venue, then a telephone hearing can be organised.”

For more information go to www.cttt.nsw.gov.au

Back to Media releases