The Consumer, Trader and Tenancy Tribunal (CTTT) has a new eNews subscription service to help consumers keep up to date with the busiest dispute resolution service in NSW.

Fair Trading Minister Anthony Roberts is encouraging consumers to subscribe to What’s New at the CTTT.

To subscribe, go to www.cttt.nsw.gov.au and click on About Us/What’s New/eNews.

Mr Roberts said the CTTT is an independent, specialist service for the fair and timely resolution of disputes, according to law.

Applications to the CTTT are made in one of the following nine Divisions: Tenancy; Social Housing; General; Home Building; Motor Vehicles; Strata & Community Schemes; Residential Parks; Commercial; and, Retirement Villages.

Each Division has specific application forms and these can be downloaded from the CTTT website or obtained from CTTT Registry Offices and Fair Trading Centres.

Mr Roberts said the CTTT received an average 60,000 applications each year and held approximately 70,000 hearings across 70 venues around the state.

“The CTTT finalises 75 percent of matters prior to or at hearing,” he said.

“The majority of disputes are resolved within one month and 64 percent are resolved within 35 days of lodgement.

“Of more than 85,000 orders made in the last financial year, 85 percent were issued within four days of the hearing being finalised.”

Hearings by telephone are available in some circumstances and professional interpreters are available free of charge for people who require language assistance at CTTT hearings.

Mr Roberts said subscribers to What’s New would be alerted to upcoming events, new CTTT initiatives, changes to the website and new information resources.

Throughout the year, the CTTT holds a range of community education events and consultative forums for stakeholders.

The Tribunal has a decentralised network and takes its dispute resolution service to the closest location to where the dispute emanates.

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