Fair Trading Minister Anthony Roberts today said the Consumer, Trader and Tenancy Tribunal (CTTT) had made lodging an application online even easier with changes to CTTT Online.
The improvements include a new gateway to CTTT Online via the CTTT website www.cttt.nsw.gov.au, clearer directions and more information for online applicants.
Mr Roberts said 75 percent of people who lodged applications online rated their experience as ‘above average’ to ‘excellent’.
“Ninety-three percent said they would recommend the service to anyone wanting to lodge an application with the CTTT,” he said.
The ease and convenience of lodging an application online, the added benefits of receiving an electronic notice of hearing and then tracking progress were identified as useful features of CTTT Online.
Regular online applicants can access extra features, including pre-filled forms and the ability to create and control their own accounts.
Mr Roberts said the latest improvements were already having a positive impact.
“Over the past couple of months close to 50 per cent of all applications were lodged via CTTT Online, compared to 43 per cent during the same period last year,” he said.
“This encouraging trend shows the CTTT’s streamlined and accessible services are responding to customer needs and expectations.”
The CTTT receives close to 60,000 applications each year from people seeking help to resolve disputes about tenancy and strata, motor vehicle problems and home building matters, as well as general disagreements about everyday goods and services.
The CTTT conducts hearings in 70 locations across metropolitan and regional NSW and offers a free interpreter service for participants from non English speaking backgrounds.
Mr Roberts said the delivery of accessible and affordable dispute resolution services was a priority for the New South Wales Liberals and Nationals Government.
“Technological advances like this show the CTTT is constantly evolving to ensure that it delivers accessible, timely and fair outcomes for NSW consumers and traders,” he said.
To find out more about CTTT Online and the dispute resolution service visit www.cttt.nsw.gov.au.
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