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Fair Trading and Sydney Water warning on water scam 

20 February 2012

Sydney, Illawarra and Blue Mountains residents are being warned to reject bogus sales calls claiming the quality of tap water supplied by Sydney Water is harmful.

Fair Trading Commissioner Rod Stowe said Sydney Water had received advice about scammers targeting consumers in the Sutherland Shire.

“One woman has already paid $700 for a water purifier, after being told by cold calling scammers that her tap water was unsafe,” he said.

“Scammers are telling consumers they need to purchase a water purifier and/or have their drinking water tested.”

Sydney Water Managing Director, Kevin Young, said Sydney drinking water meets Australian Drinking Water Quality Guidelines and does not require further purification by customers.

Mr Young said scammers may represent themselves as being from Sydney Water.

“Sydney Water employees and contractors must carry photo identification and present it on request by a customer,” he said.

“Sydney water customers should call the Sydney Water contact centre immediately on 13 20 92 or the NSW Police if they receive a call.”

Mr Stowe said scammers prey on people’s vulnerability and fears.

“Suggesting the water that comes from your tap can harm you is reprehensible,” he said.

For more information on scams visit the ScamWatch website at or call 1300 795 995.

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