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Public warnings  

This is a list of public warnings about unfair business practices and people who engage in them. They are issued by the Fair Trading Minister or the Commissioner for Fair Trading when considered to be in the public interest.

The warning may identify and give information about:

  • goods that are unsatisfactory, or supplied in an unsatisfactory manner, and the people who supply them
  • unfair business practices and the people who have engaged in them
  • other matters that adversely affect or may adversely affect people receiving goods or services from suppliers.

These warnings are issued with regard to circumstances of the case, the stage of the investigation and the parties involved in the matter, and in compliance with privacy law.

You can also follow NSW Fair Trading on Twitter and Facebook or subscribe to news feeds for information about recent public warnings, scams and product recalls.

 

'Infinity' and 'Olsent' - branded electrical cable - recall update 

7 August 2015

Due to the risk of deteriorating cable insulation causing electric shock, there is an ongoing national recall of 'INFINITY' and 'OLSENT' brand cable.

The cable, sourced from Infinity Cable Co Pty Ltd, was sold by traders in Australia between 2010 and 2013. A NSW mandatory recall issued in August 2015 has identified additional traders who provided the affected cable.

To check if the recalled cable was used, consumers should contact their builder, electrician or appliance installer and refer to our Infinity electrical cable safety recall page.

Builders, electricians and appliance installers must notify customers if they installed the recalled cable. They should refer to the details for builders and electricians at our Infinity electrical cable safety recall page. Here, they can also consult the full list of traders now identified under the recall.

Media release: Infinity Cable Suppliers To Heed Recall

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Christopher Wayne Stanley Boyce trading as Bustamove Removals 

11 July 2015

NSW Fair Trading is warning consumers not to deal with Christopher Wayne Stanley Boyce trading as Bustamove Removals.

Mr Boyce, who uses the website www.bustamoveremovals.com.au, conducts an interstate furniture removalist business to Melbourne, Brisbane and Canberra as well as in the Sydney metropolitan area.

Consumers who deal with Bustamove Removals via quote comparison websites are persistently approached by the trader in his attempt to secure their business and subsequent payment.

Consumers have suffered financial detriment as a result of dealing with Bustamove Removals, believed to be in the vicinity of $69,000 combined.

Anyone who has had unsuccessful dealings with Bustamove Removals should lodge an online complaint with Fair Trading or call 13 32 20.

Media release: Public Warning - Christopher Wayne Stanley trading as Bustamove Removals

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Christopher Miles trading as Toy Palace 

8 July 2015

Warning to the public regarding Christopher Miles trading as Toy Palace.

NSW Fair Trading has received an increasing number of complaints about Toy Palace, an online toy supply business at www.toypalaceaustralia.com.au.

Customers have complained about placing orders and failing to receive goods within a reasonable time or as promised by the trader.

They have also complained that when a request for a refund is made, a 20 percent restocking fee is retained and customers received the remaining amount as a refund.

This public warning is issued in the public interest under Section 223 of the Australian Consumer Law (NSW).

There were concerns the conduct of the trader had resulted in actual detriment and would cause possible future detriment to NSW consumers.

Media release: Public warning - Christopher Miles trading as Toy Palace

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Luxury and high performance car hire 

7 July 2015

Fair Trading is warning consumers who hire exotic high-performance sports cars and luxury vehicles to carefully read and understand the terms and conditions of any rental agreement.

Fair Trading is investigating a large number of complaints from consumers who have hired high-performance sports cars and luxury vehicles including Lamborghini, Porsche, Ferrari, Aston Martin, Maserati, Audi, BMW, Mercedes-Benz, Range Rover and Volkswagen performance model variants.

Vehicles that normally sell for $150,000+ are often hired for weddings, gifts or a luxury treat.

Consumers hiring these vehicles are charged a premium rental fee and a ‘security deposit bond’ on their credit cards of between $1,000 and $20,000.

Some consumers provide their credit card details believing it is for pre-authorisation purposes only and are surprised to find bond money deducted.

Many consumers have raised concerns they were not clearly advised about payment of the security deposit bond until the day of hire. Consumers are often also asked to sign a rental agreement that stipulates the refund of the security deposit bond can take up to three months. Many consumers are left out of pocket for several months, chasing the return of their money.

There are concerns this business conduct has resulted in actual detriment and may result in possible future detriment to Australian residents and overseas visitors hiring these vehicles.

Media release: Public Warning - Luxury and high performance car hire

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Sportech Australia Pty Ltd and www.sportech.com.au 

3 July 2015

Warning* to the public not to deal with Sportech Australia Pty Ltd and www.sportech.com.au

Sportech Australia Pty Ltd, through its website www.sportech.com.au, is an online store purporting to offer cheerleading, dance and sports equipment, accessories and clothing.

The website, which Fair Trading is moving to close down, says the company obtains products from a number of US based manufacturers.

Fair Trading has received numerous complaints against this trader alleging it has accepted payment and not supplied goods. There is an alleged consumer detriment exceeding $78,000.

There were concerns the conduct of Sportech Australia Pty Ltd had resulted in actual detriment and would cause possible future detriment to NSW consumers.

Fair Trading’s efforts to resolve consumer complaints have not been successful and the trader is currently uncontactable.

*under section 223 of the Australian Consumer Law

Media release: Public Warning - Do not deal with Sportech Australia Pty Ltd and www.sportech.com.au

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Inspiration Homes Pty Ltd 

17 March 2015

'Inspiration Homes' (Inspiration Homes Pty Ltd ACN 140 929 175 and Mr Nikola Vujasin)

Fair Trading is warning the public against dealing with any unlicensed home builders or building companies for work valued over $5,000.

Fair Trading is specifically warning the public not to enter into contracts with ‘Inspiration Homes’ (Inspiration Homes Pty Ltd, ACN 140 929 175) as it is an unlicensed entity.

Neither Inspiration Homes or its director Mr Nikola Vujasin hold a contractor licence to contract or to do residential building work in NSW

Consumers who have been interviewed by Fair Trading believed in every case that they were contracting with the company for the construction of their homes.  It is evident that Inspiration Homes are engaging sub-contractors, ordering materials and advertising as the builder. 

Fair Trading is concerned that Inspiration Homes will continue to present itself as a licensed home builder both in New South Wales and overseas to contract to do work in NSW, and will take deposits from consumers and leave incomplete and/or unsatisfactory work.

Before engaging anyone to do work around your home valued at more than $5,000 conduct a licence check on our website.

NSW Fair Trading is continuing to examine the operations of Inspiration Homes and its associated entities.

Media release: Public Warning on unlicensed Parramatta builder

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Portable butane 'lunchbox' cookers 

4 March 2015

Public warning under section 86A of the Fair Trading Act 1987 - consumers are warned not to buy portable butane cookers, commonly known as lunchbox cookers.

Note: Affected product names and model numbers can be found at our Lunchbox cookers page.

Testing of samples of the cookers undertaken at the request of State and Territory gas regulators showed that the cookers did not operate as required by the Australian Standard (AS 2658-2008 ‘LP gas – Portable and mobile appliances’.)

The test results showed that the cookers’ shut-off valves, known as overpressure devices, do not operate as intended and are non-compliant to the Standard.

This means that the cookers could pose serious safety risks. The specific risk is that the gas cylinder in the cookers may become overheated and could explode if the shut-off valves don’t operate as intended.

It is recommended that consumers don’t buy these cookers, and if they have older models of these type of cookers, stop using them and safely dispose of the cookers and the canisters.

Media release: Public warning on portable butane ‘lunchbox’ cookers

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Safety alert on Australian RV Gooseneck trailer and Hijacker Fifth Wheel Assembly Hitch 

1 September 2014

Public warning about the safety of Australian RV Gooseneck 5th wheeler trailers and Hijacker Fifth Wheel Assembly hitches due to non-compliance with Australian Design Rules.

The vehicles were sold by Play Mor Pty Ltd; Newcastle RVs Pty Ltd; and Newcastle RV Specialists Pty Ltd over the past four years. The companies' former director is James Fredrick Kaufmann.

Play Mor Pty Ltd and Newcastle RVs Pty Ltd are now in liquidation. Newcastle RV Specialists Pty Ltd is now trading as RV Specialists Pty Ltd.

Any consumer who has purchased an Australian RV Gooseneck trailer or Hijacker Fifth Wheel Assembly Hitch from Play Mor Pty Ltd; Newcastle RVs Pty Ltd; or Newcastle RV Specialists Pty Ltd, are encouraged to have their vehicles inspected immediately.

Media Release: Gooseneck Trailers & Hijacker hitches

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Safety alert on unapproved USB style chargers 

26 June 2014

Public warning to consumers not to buy unapproved/uncertified USB style charges for phones and other devices following the tragic death of a young woman in the Gosford area.

Certain electrical articles have been declared under the Electricity (Consumer Safety) Act to need approval before they can be sold in NSW. Chargers are a declared article and it is an offence to sell unapproved chargers or any other declared article that is not approved.

Media release: Safety alert - USB style chargers

Media release: Warning on all unapproved electrical items

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Charbel Khoury / Switchiton / Switchworx 

19 June 2014

Public warning to consumers not to deal with Mr Charbel Khoury or his company, Switchiton Electrical Services Australia Pty Ltd.

In November 2012 Parramatta Local Court ordered Mr Khoury to pay $31,162 in fines and costs, and ordered him to pay $50,000 in compensation to consumers affected by his substandard work when he operated under the company name of Switchworx Electrical Pty Ltd.

Mr Khoury was also disqualified from holding a licence for a period of three years by NSW Fair Trading but was recently discovered to be operating again under the new company Switchiton Electrical Services Australia Pty Ltd. Mr Khoury does substandard work, cutting corners on safety, and coerced consumers into paying for unnecessary and expensive works. He advertises in local newspapers and online in the Yellow Pages.

Media release: Public Warning: Do not deal with Charbel Khoury

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Michael Zhang, Jason Zhang and B&G materials supply Pty Ltd 

24 April 2014

Public warning to consumers not to deal with the Zhangs or their company, B&G Materials Supply Pty Ltd.

Michael Zhang, Jason Zhang and B & G Materials Supply Pty Ltd take excessive deposits, carry out unsatisfactory work or do not complete work, and accept payment while failing to supply agreed goods and services.

Despite fines and prosecution action, Fair Trading is concerned that the Zhangs will continue to target unsuspecting consumers in the Australian Chinese community.

Media release: Public Warning Michael Zhang, Jason Zhang and B&G materials supply Pty Ltd

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Infinity Cable Co Pty Ltd 

27 September 2013

Public warning to consumers and industry not to purchase or install Infinity branded TPS or “orange round” electrical cable.

The cables concerned are:

  • All TPS cable - All sizes and configurations of polymeric insulated electrical cable that is PVC sheathed, PVC insulated, flat and flexible low voltage electrical cable also commonly known as TPS;
  • All orange round cable - All sizes and configurations of polymeric insulated electrical cable that is PVC sheathed, PVC insulated, round and flexible low voltage electrical cable also commonly known as “orange round”.

Media release: Public Warning Infinity Brand Electrical Cable

Fact Sheet: Infinity Cable Fact Sheet (PDF size: 250kb)

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George Sekuloski 

7 June 2013

Goce Sekuloski; Bulk Imports & Exports Pty Ltd ACN 131 768 084; HTR Caravan and Camping Pty Ltd ACN 154 876 954; Earth8 Construction Pty Ltd ACN 154 876 963; Solar Energy Store International (BN98531802); EProducts (BN98449073); Luxury Home Products; RV4x4; Solar Energy Store; OzEpicDeals; Eproductshop; Double-gear; Esales_superstore; Online-group; Solar Energy Store Australia; Lhp-net-au; Dome Technology

Websites: www.interproductsonline.com; www.rv4x4.com.au; oz.home.plus via eBay 

Public Warning* not to deal with outdoor and camping equipment online businesses run by George Sekuloski.

Mr Sekuloski fails to supply products, supplies products that are not of acceptable quality, fails to honour warranties and is unable to be contacted by consumers seeking redress.

Media release: Public Warning: Do not deal with George Sekuloski 

*under section 223 of the Australian Consumer Law

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Robert Douglas Pentecost, Ku-Ring-Gai Tree Service, Bob Pentecost Tree Services 

21 May 2013

Public Warning* not to deal with Robert Douglas Pentecost who trades under the unregistered business names of Ku-Ring-Gai Tree Service and Bob Pentecost Tree Services.

Mr Pentecost entices elderly or disadvantaged consumers to enter into unsolicited consumer agreements for the trimming or removal of trees for significant payments. Mr Pentecost has also entered into contracts with consumers to perform residential building work while unlicensed.

Information provided by consumers shows that Mr Pentecost accepts payments and then fails to comply with the requirements for unsolicited agreements. Consumers have also indicated that when problems arise Mr Pentecost is difficult to contact.

Media release: Public warning: Robert Douglas Pentecost

*under Section 86A of the Fair Trading Act 1987

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Matthew Rixon 

13 April 2013

Public Warning* not to deal with businesses owned or run by serial offender, Matthew Rixon, an unlicensed contractor and an undischarged bankrupt, or his aliases: Matt Geoffrey; Matthew Ewing; Duke Group Victoria; Duke Group SA; Duke Group NSW; Duke Group No 1; Duke Group WA; Duke Group Tasmania; Duke Group QLD; Shire Property Services Pty Ltd; Duke Builders; Duke Group; Duke Fencing; Duke Tourism; Duke Property; Duke Lawns; Duke Hospitality; Rixco Fencing Pty Ltd; Rixco Group Pty Ltd; Rixco Constructions Pty Ltd; Deck A Day Pty Ltd; Quality Building Solutions Pty Ltd; Affordable Fencing Solutions; Affordable Home Improvements & Maintenance Services; Tomaree Building Services; Quality Fencing Solutions; Despite a public warning being issued on 23 May 2012, 23 July 2012 and 19 October 2012, there is strong evidence Mr Rixon continues to attempt to trade in NSW and the ACT.

Consumers should avoid dealing with Mr Rixon and report any contact to Fair Trading immediately on 13 32 20.

Media release: Public warning: Do not deal with Matthew Rixon

*under Section 23 of the Home Building Act 1989

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John Wolf 

28 February 2013

John Wolf, including John Luppi; Yacht Market Pty Ltd; The Boat Market Pty Ltd

Websites: www.theboatmarket.com.au; www.boatmarket.net.au

Public Warning* not to deal with John Wolf, or any of his companies or websites. People should also be vigilant if they come across the web link www.theyachtmarket.com.au  that seeks to give credence to Mr Wolf's businesses by linking them to the legitimate website www.theyachtmarket.com.

Mr Wolf operates a boat brokering business, but does not have a licence to carry on the business of buying or selling second-hand goods. Mr Wolf is currently the subject of a joint Fair Trading/NSW Police investigation over the buying and selling of vessels.

Media release: Public warning: Do not deal with John Wolf 

*under Section 86A of the Fair Trading Act 1987

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Allan James Piggott 

07 February 2013

Allan James Piggott (ABN 31 957 844 275), including A & C Concrete & Paving Service; Allan Piggott Concrete & Paving; Allan Piggott Concrete Service; Allan Piggott Concrete Services; Allan Piggott Building Service; Allan Piggott Building Services; Olympic Paving

Public Warning* not to deal with Allan James Piggott for any home building or maintenance work, following his prosecution on 1 February 2013. Mr Piggott owes $76,800 in fines, costs and compensation payments to consumers. Mr Piggott does not not hold and has never held a licence to undertake building or maintenance work, yet he has entered into contracts, taken excessive deposits, done defective work and left jobs unfinished.

Media release: Public warning: Do not deal with Allan James Piggott 

*under Section 86A of the Fair Trading Act 1987

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Allen Yousif Eve Harbour Cruises Pty Ltd 

03 January 2013

Public Warning* not to deal with Eve Harbour Cruises Pty Ltd and its Director Allen Yousif. The company failed to provide cruise services on Christmas Day and New Years Eve 2012 which had already been paid for by consumers. A substantial number of consumers have suffered detriment and have been unable to contact the company to obtain a refund. 

Media release: Public warning: Do not deal with Eve Harbour Cruises Pty Ltd

*under Section 86A of the Fair Trading Act 1987

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Matthew Rixon and companies 

19 October 2012

Including: Rixco Fencing Pty Ltd ACN 151 966 577 (ASIC strike off action in progress); Rixco Group Pty Ltd ACN 146 728 958; Rixco Constructions Pty Ltd ACN 151 966 808; Deck A Day Pty Ltd ACN 148 839 954; Quality Building Solutions Pty Ltd ACN 146 731 777; Affordable Fencing Solutions (BN 98296058); Affordable Home Improvements & Maintenance Services (BN 98247008); Tomaree Building Services; Matt Geoffrey

Public Warning* not to deal with businesses owned or run by Matthew Rixon, an unlicensed contractor and an undischarged bankrupt.

Despite a public warning being issued on 23 May 2012 and 23 July 2012, there is strong evidence Mr Rixon continues to take money from consumers.

Media release: Public warning: Do not deal with Matthew Rixon 

*under Section 86A of the Fair Trading Act 1987

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Roselyn Joy Wilson, Roz Wilson, Quality Direct, Quality Direct 

28 September 2012

Public Warning* not to deal with Roselyn Joy Wilson and Quality Direct as the trader's business model is based on receiving upfront payment for goods prior to despatch. When goods are not received, consumers are unable to get any response from the trader.

Media release: Public Warning: Roselyn Joy Wilson and Quality Direct 

*under section 223 of the Australian Consumer Law

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George Sekuloski 

10 August 2012

Including companies: Bulk Imports & Exports Pty Ltd ACN 131 768 084; HTR Caravan and Camping Pty Ltd ACN 154 876 954; Earth8 Construction Pty Ltd ACN 154 876 963; Solar Energy Store International (BN98531802); EProducts (BN98449073); Luxury Home Products (BN98418743); Solar Energy Store; OzEpicDeals; Eproductshop; Double-gear; Esales_superstore; Online-group; Solar Energy Store Australia; Lhp-net-au; Wholesale Australia Import / Export Cargo Industries Pty Ltd; Dome Technology

Public Warning* not to deal with George Sekuloski, an online trader and director of Bulk Imports & Exports Pty Ltd for unpaid fines for selling and advertising unapproved electrical products on eBay.

Current complaints include failure to supply products, supply of products that are not of merchantable quality, failure to honour warranties and selling products that do not meet Australian standards.

Media release: Public warning on George Sekuloski Bulk Imports & Exports Pty Ltd

*under section 223 of the Australian Consumer Law

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Kar Land Pty Ltd trading as Webuyanycars 

27 July 2012

Public Warning* not to deal with Kar Land Pty Ltd trading as Webuyanycars as the company's business model is based on obtaining motor vehicles from private customers but not paying for the vehicles until after they had been on-sold.  In many cases, customers were not paid for their motor vehicles until many weeks afterwards.

Media release: Public warning on Kar Land Pty Ltd trading as Webuyanycars

*under section 223 of the Australian Consumer Law

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Matthew Rixon and companies 

23 July 2012

Rixco Fencing Pty Ltd ACN 151 966 577 (ASIC strike off action in progress); Rixco Group Pty Ltd ACN 146 728 958; Rixco Constructions Pty Ltd ACN 151 966 808; Deck A Day Pty Ltd ACN 148 839 954; Quality Building Solutions Pty Ltd ACN 146 731 777; Affordable Fencing Solutions (BN 98296058); Affordable Home Improvements & Maintenance Services (BN 98247008)

Public Warning* not to deal with businesses owned or run by Matthew Rixon, an unlicensed contractor and an undischarged bankrupt.

Despite a public warning being issued on 23 May 2012, there is strong evidence Mr Rixon continues to trade in NSW and the ACT.

Media release: Public warning on Matthew Rixon and companies

* under Section 86A of the Fair Trading Act 1987

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Steven Miller trading as Australian Premier Landscaping 

08 June 2012

Public Warning* not to deal with Australian Premier Landscaping, or its sole proprietor Mr Steven Miller, aka Steve Malas and Steven Malas, an unlicensed contractor.

Media release: Public warning on Steven Miller trading as Australian Premier Landscaping

* under Section 86A of the Fair Trading Act 1987

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Matthew Rixon and companies 

23 May 2012

Including: Rixco Fencing Pty Ltd ACN 151 966 577 (ASIC strike off action in progress); Rixco Group Pty Ltd ACN 146 728 958; Rixco Constructions Pty Ltd ACN 151 966 808; Deck A Day Pty Ltd ACN 148 839 954; Quality Building Solutions Pty Ltd ACN 146 731 777; Affordable Fencing Solutions (BN 98296058); Affordable Home Improvements & Maintenance Services (BN 98247008)

Public Warning* not to deal with businesses owned or run by Matthew Rixon, an unlicensed contractor and an undischarged bankrupt.

Media release: Public warning on Matthew Rixon and companies

* under Section 86A of the Fair Trading Act 1987

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Stefan Mayer, Scullery & Holz Interiors Pty Ltd and Bespoke Installations Pty Ltd trading as Scullery and Holz  

27 January 2012

Public Warning* not to deal with Scullery & Holz, including Scullery and Holz Interiors Pty Ltd, Bespoke Interiors Pty Ltd trading as Scullery & Holz and the companies' sole director, Mr Stefan Mayer for unlicensed building work and not providing home warranty insurance.

Media Release: Public warning on Scullery & Holz

* under Section 86A of the Fair Trading Act 1987

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Solar & Bamboo Direct Coffs Harbour Pty Ltd 

23 December 2011

Including: Solar & Bamboo Direct Tamworth Pty Ltd and Solar Installations NSW Pty Ltd

Public Warning* to exercise caution if using the hot water tanks sold and supplied by these companies as they may be faulty and hazardous.

Click the link below or contact NSW Fair Trading for more information.

Media Release: Public warning on hot water tank installations.

* under Section 86A of the Fair Trading Act 1987

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Exposit Events Pty Ltd trading as Splashed Outdoor Living Expo, Martin Lomm 

14 November 2011

Public Warning* not to deal with businesses owned or run by Martin Lomm, the director of Exposit Events Pty Ltd for promoting, and accepting monies for, a trade expo at a venue that had no booking for the event.

Media release: Public warning on Splashed Outdoor Living Expo

* under Section 223 of the Australian Consumer Law

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Ticketfinders.com.au 

26 September 2011

Public warning* not to deal with businesses owned or run by Thomas Gilmartin, the Director of Sydney based companies, Sion Events Pty Ltd, trading as Ticketfinders.com.au and TPTG Holdings Pty Ltd for selling unauthorised tickets for major concerts and events.

Media release: Public warning on Ticketfinders

*under section 223 of the Australian Consumer Law

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PetFood247, Gary John McDuff 

02 March 2011

Public warning* not to deal with online pet supplies business, PetFood247 and its proprietor, Gary John McDuff for late or non-delivery of goods and the failure to respond to enquiries.

Media release: Public warning on Petfood247 and Gary John McDuff

*under Section 86A of the Fair Trading Act 1987

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Columbus Sales Group Pty Ltd 

28 January 2011

Public warning* not to deal with Columbus Sales Group Pty Ltd, Aqua Conscious Pty Ltd and Christopher Bruce Smith of Columbus Sales Group Pty Ltd for non-supply of water tanks.

Media release: Public warning on unfair trading of water tanks

*under Section 86A of the Fair Trading Act 1987

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