Lodge a complaint

If you have not been able to resolve your problem, you can lodge a complaint with NSW Fair Trading.

Topic	Lodging a complaint
Reasons for lodging a complaint	If you have not been able to resolve a problem with a business or trader you can lodge a complaint. Resolving issues - steps to assist you resolve a problem
Ways to lodge a complaint	Lodge a home building complaint online Lodge a general complaint online Home building complaint for consumers form in PDF format (size: 160kb) General complaint form in PDF format (size: 61kb) Alternatively, phone NSW Fair Trading on 13 32 20 to discuss how to lodge a complaint.
Response time	If you have provided your e-mail address, your file number will be emailed to you within 24 hours. If an email address was not provided, a Fair Trading Centre officer will contact you within 14 days.
Next step	Your complaint will be directed to a Fair Trading Centre. Read about how your home building complaint is handled Read about how your general complaint is handled

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