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Our compliance roleĀ 

NSW Fair Trading promotes a fair marketplace for consumers and traders by maximising traders' compliance with regulatory requirements. In doing so, Fair Trading also seeks to educate and engage with both consumers and traders on issues that affect their rights and obligations. Proactive inspection programs are an effective way of doing this.

To be effective, compliance measures must be backed up with a range of escalating enforcement options that can be used if a trader fails to comply or where there is a serious breach of fair trading laws. NSW Fair Trading has a range of civil, administrative and criminal enforcement remedies at its disposal under the various acts it administers.

Our approach to compliance and enforcement remedies is summarised in the compliance pyramid.

Compliance and enforcement remedies

Pyramid showing compliance and enforcement remedies

Compliance and enforcement policies

The NSW Fair Trading compliance and enforcement policy is the main policy which outlines our approach to compliance and enforcement.

NSW Fair Trading compliance and enforcement policy (PDF size: 160kb)

Other policies, procedures and protocols related to Fair Trading's compliance and enforcement activities include:

Compliance priorites

Visit Our compliance priorities for information about our compliance priorities including annual priorities and national projects.

Compliance and enforcement results

Visit Our compliance and enforcement results for links to summary and detailed data and reports on our compliance and enforcement results.

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