On 7 June 2011 the Minister for Fair Trading announced that NSW Fair Trading and consumer group CHOICE would pilot an 18 month 'Super complaints' project.

The project will allow CHOICE to present evidence to NSW Fair Trading that a feature of a market for consumer goods or services is, or appears to be, significantly harming the interests of consumers. Fair Trading will then research and assess the issue and report on actions that may be taken to address the issue.

This project is based on a super complaints system operating successfully in the United Kingdom.

Electricity switching sites

CHOICE has lodged a super complaint with NSW Fair Trading regarding energy switching websites.

NSW Fair Trading response to the CHOICE Super Complaint

Under the Memorandum of Understanding that establishes the Super Complaints process, NSW Fair Trading is required to publish a response on the issues raised.

Fair Trading has finalised its response to the CHOICE Super Complaint on electricity switching sites. The findings of the report and further work in this area to be conducted by Fair Trading, have been discussed with CHOICE. 

View or download the NSW Fair Trading response to the CHOICE Super Complaint on electricity switching sites (PDF size 440kb).

View or download the CHOICE submission Between a door-knock and cyber-space: The problems with electricity switching sites (PDF size: 983kb)

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