Customer feedback form

Fair Trading wants to provide you with the best service we can, and we welcome your feedback. Please use this form if you would like to:

• provide a suggestion
• tell us what you liked about our service (compliment)
• make a complaint about our service or actions.

If you are making a complaint and provide your contact details we will contact you within 4 working days or send you a letter within 20 working days — that's our guarantee. See Complaints about our services for more details.

When you are finished, use the Submit button to send us your comments.

1. This feedback is a:

Suggestion
Compliment
Complaint

2. About which service?

enquiries/information
complaint handling/dispute resolution
business names
home building licences
business licences
inspections/investigations

tenancy/rental bonds
strata/strata mediation
cooperatives/associations
other

3. About what issue?

Fair Trading decision, policy or procedure
administration of legislation
information accuracy
timeliness of service
staff actions/customer service

accessibility of service
fees/charges
website
other

4. How did we provide the service?

Over the counter  Phone  Website  Letter  Seminar  Other

Phone number called

Office visited

---Select office --- Albury Armidale Bathurst Blacktown Broken Hill Coffs Harbour Dubbo Gosford Goulburn Grafton Hurstville Lismore Liverpool Newcastle Orange Parramatta Penrith Port Macquarie Queanbeyan Sydney Tamworth Tweed Heads Wagga Wagga Wollongong Other

Name of our staff (if appropriate)

5. When did we provide the service?

Date: 

  Time:  

6. Are you?

a trader  a consumer  providing feedback on behalf of someone else 

7. Please write the details of your feedback here:

8. Please provide your contact details if you would like us to respond to you (optional):

Name:

Address:

Postcode:

Daytime phone number:

Email address:

Confidentiality
Any information we gather through this Customer Feedback System is used for service improvement and will not be used for any other purpose. You can also ask that your personal details be withheld from any Fair Trading staff member(s) about whom you are providing feedback. We will respect your request, however, if keeping your identity confidential makes it difficult to take remedial action we will contact you before taking further action.

For more information please see Complaints about our services.