Resolving issues
If you have a problem with a business or trader, these three steps may help you resolve it.
Step |
|
1. |
Talk it overSpeak or write to your supplier and explain how you want the situation resolved. Tips and sample letters can be accessed from Talk it over. |
2. |
Find out more informationIf you still can not resolve the problem, the next step is to gain more information on your rights and responsibilities or find out who is responsible for the industry or practice you are having difficulties with. Discover how to find out more information. If you still need further information you can make an enquiry online. |
3. |
Lodge a complaintIf you have not been able to resolve your problem, you can lodge a complaint online, download a complaint form for mailing or faxing or contact Fair Trading on 13 32 20. |
Listen to information about when things go wrong and resolving disputes with traders
Read about how your home building complaint is handled
Read about how your general complaint is handled