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Supporting local communities 

Photo of shoppers, tradespeople, children and Fair Trading staff memberFair Trading supports local communities across NSW in many ways. We don’t wait for you to come to us – we go out to the community to deliver our services.

To give you an idea what we do and how we do it, we have developed a series of Supporting local communities videos, which feature our staff from different areas of Fair Trading. The staff talk openly about their work and how they support local communities.

The videos are part of our Supporting local communities strategy, which helps increase community awareness of fair trading issues and ensure that consumers and traders of NSW feel confident in a changing marketplace.

Watch our video on community outreach services on YouTube
Watch our video on settling home building disputes on YouTube 
Watch our video on answering customer enquiries on YouTube 
Watch our video on enforcing laws in the real estate industry on YouTube


Our outreach strategy 

The Supporting local communities strategy 2012-2015 (PDF size 1.52mb) is Fair Trading's outreach strategy. This plan guides our commitment to ensuring many different communities have access to our services through the innovative use of mobile information delivery platforms, local education programs, information seminars, proactive compliance and enforcement activities, and outstanding customer service.

Who is the target audience? 

We understand that communities come in many different shapes and sizes. For instance, some communities are rural and have different needs than those that are city or town-based, while some communities exist online others have ethnic origins or centre around a school or a specific trade.

Our Supporting local communities strategy recognises these differing needs. The strategy is aimed at all traders and consumers in NSW. It has a strong focus on engaging with vulnerable consumers, such as young people, seniors, indigenous communities, people with a disability and people from culturally and linguistically diverse communities.

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Free community talks 

Are you looking for an expert speaker? Each year, we present at more 1,000 community events and seminars about Fair Trading matters that affect you as a consumer. Our community talks are tailored to groups including migrants, seniors, students and indigenous audiences.

We present at seminars around NSW about consumer topics that affect you:

  • shopping rights
  • tenancy rights and responsibilities
  • strata scheme living
  • living in residential parks
  • home building and renovations
  • buying a car
  • scams awareness
  • being a private landlord
  • running an association
  • online shopping, including buying games
  • mobile phones and tablets
  • financial literacy
  • funerals
  • running a small business
  • buying safer children's toys.

Email to organise a free speaker for your next community event or go to our Events register to see a list of Fair Trading events in your neighbourhood. You can also call 13 32 20, choose option 1 and ask to speak to your local community liaison coordinator.  

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Fair Trading is coming to My Place 

The My Place program sees Fair Trading staff going out to meet and talk with consumers and traders in targeted communities and suburbs in NSW. Over several days they deliver:

  • free information seminars for consumers and traders
  • proactive compliance and enforcement activities, including product safety inspections
  • other community liaison activities, such as liaising with retirement villages, libraries, child care centres and local indigenous groups

Go to the My Place program page for more information, including a list of locations where events will take place in 2013.

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Outreach activities 

Our community outreach strategy is based on four pillars:

Connecting with you
Our front line staff answer more than 1 million customer enquiries every year. We have an active social media presence on Facebook, Twitter and YouTube.

Educating consumers and traders
We offer free local community seminars to inform traders and consumers about their rights and responsibilities. More than 20,000 people attend our seminars every year.

Safeguarding your rights
We help enforce strong fair trading laws through proactive compliance checks in key industries and regular product safety inspections.

Empowering the people of NSW
Community grants, online resources and interactive smart phone apps enable customers to take action on fair trading issues in the local community.

Go to the Outreach activities page for more information about these activities.

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I love my local business 

Fair Trading's I love my local business competition celebrated good business practices in NSW. The competition was part of our Supporting local communities outreach strategy and it ran on our Facebook page from 5 November 2012 to 2 December 2012.

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Supporting our seniors 

NSW Fair Trading is committed to supporting our seniors - people aged 50 plus - with up-to-date information about their consumer rights and how to deal with unscrupulous operators.

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