The Office of Fair Trading safeguards consumer rights and advises business and traders on fair and ethical practice. Besides direct services for individuals, the legislative framework we administer sets the rules for fairness in the countless daily transactions between consumers and traders. Unfair practices are investigated and prevented and a licensing system helps ensure unqualified or inappropriate people do not work in a range of NSW industries.

Consumer help

Consumers of everyday goods and services can contact us for information on their rights and responsibilities and assistance with resolving disputes. People who are renting homes, building or renovating, buying or selling property or living in strata scheme property can turn to us for information and assistance.

Business and trader services

Traders and business people can register business names and obtain the licences and certificates they need to operate in New South Wales. People in the accommodation and property services and building industries and those engaged in selling goods or providing services can receive information on their rights and obligations under fair trading laws. 

Associations and Co-operatives

We actively encourage the formation and development of co-operatives and we help community groups establish themselves as associations.

Services offered - More information on services offered by the Office of Fair Trading.
Fees - Schedule of fees for Fair Trading services.
How Fair Trading works - Information about how Fair Trading is organised and how it deals with its customers.