How Fair Trading works

Our Divisions show how the major parts of the Office operate.

Statutory authorities and advisory bodies describes the functions of a number of bodies that contribute to fair trading in New South Wales.

Our Customer service standards will help you understand the standards we aim for in serving you.

Our Customer complaint management policy will help you provide feedback on our services.

Reviews of Fair Trading decisions explains the options available to you to find out why the decision was made and to take further action to have the decision reviewed.