Change text size:   Increase font size   Reduce font size  |   Print page:   Print this page
  |   Contact us   

Dealing with customers 

The Australian Consumer Law (ACL) sets out your legal rights and responsibilities to your customers as a business owner. Fulfilling your obligations under the ACL and delivering good customer service will help ensure the success of your business, by building a network of loyal customers who will return to your business and recommend it to others. A successful business will try to minimise complaints through good customer service. Establishing complaint handling procedures can transform dissatisfied consumers into loyal customers who can provide valuable feedback that you can use to improve your business.

ACL guides for businesses
Customer service guide
Building customer relationships