Voluntary recalls

Voluntary recalls are where manufacturers and distributors act promptly, on their own initiative, to remove or rectify unsafe products that have been sold to the public.

If you organise a voluntary recall of defective goods, you must notify State and Territory Fair Trading and Consumer Affairs agencies, including the NSW Commissioner for Fair Trading, within two days of deciding to conduct the recall.

The Parliamentary Secretary to the Commonwealth Treasurer must also be notified of any recalls whether voluntary or mandatory.

If you notify the Parliamentary Secretary to the Commonwealth Treasurer it will satisfy your obligation to notify the NSW Commissioner for Fair Trading.

Mandatory recalls

The NSW Commissioner for Fair Trading may also order traders or suppliers to conduct a mandatory recall where a product is shown to be defective or of a kind that may cause death or injury.

Contacts

NSW Commissioner for Fair Trading
PO Box 972
PARRAMATTA NSW 2124
Tel: 9895 0111

Parliamentary Secretary to the Treasurer
c/o: Australian Competition and Consumer Commission (ACCC)
PO Box 1199
DICKSON ACT 2602
Fax: 6243 1073
Website: www.accc.gov.au