Under the Australian Consumer Law (ACL) there are a number of obligations on businesses. These include an obligation to provide proof of transaction to consumers for goods or services valued at $75 or more. Businesses are also required to provide a receipt for any transaction under $75 within seven days if the consumer asks for one.
Proof of transaction for supply of goods or services to a consumer is a document that states the:
Examples of proof of transaction are:
Consumers must also be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within 7 days of the request. It must be expressed in plain language, legible and clear.
A consumer can ask a supplier for an itemised bill that shows:
This request must be made within 30 days of whichever happens later:
The maximum civil penalties for failing to provide consumers with a proof of transaction, or not providing it within the required time, are $15,000 for a body corporate and $3,000 for an individual.
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