Under the Australian Consumer Law (ACL) there are number of new obligations on businesses. These include an obligation to provide proof of transaction to consumers for goods or services valued at $75 or more. Businesses are also required to provide a receipt for any transaction under $75 within seven days if the consumer asks for one.
Proof of transaction for supply of goods or services to a consumer is a document that states the:
Examples of proof of transaction are:
Consumers must also be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within 7 days of the request. It must be expressed in plain language, legible and clear.
A consumer can ask a supplier for an itemised bill that shows:
This request must be made within 30 days of whichever happens later:
The maximum civil penalties for failing to provide consumers with a proof of transaction, or not providing it within the required time, are $15,000 for a body corporate and $3,000 for an individual.
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