This section of the Fair Trading website is for anyone buying goods or services in NSW. Use the links in the grey left hand panel to browse to the topic that interests you.
Every time you buy goods or services you are forming a contract which gives certain rights and responsibilities to you and the trader. You enter into a contract with the trader when buying a TV, lounge, computer or any other everyday purchase.
Under the Australian Consumer Law (ACL), when you buy products and services they come with automatic guarantees that they will work and do what you asked for. The ACL has been in force across Australia since January 2011.
Manufacturers and suppliers were given 12 months to comply with their obligations regarding consumer guarantees and warranties under the ACL.
However feedback from NSW consumers indicates that some manufacturers may still have work to do in order to comply.
We are seeking your help to identify manufacturers and suppliers who are providing consumers with illegal warranty information or who are failing to honour consumer’s rights on warranties.
Go to our Warranty documentation feedback page for more information and to help us in this campaign.