What are whitegoods?
Products such as refrigerators, washing machines, clothes dryers, dishwashers, stoves, microwave ovens and range hoods are all considered to be whitegoods.
Smaller electronic goods such as vacuum cleaners, toasters, kettles and irons are not classified as whitegoods.
Air-conditioners that require installation, maintenance or services performed by a licensed contractor are not covered under the Whitegoods Repair Code of Practice.
Consumer rights and responsibilities
Products you purchase must be of a merchantable quality and fit for the purpose in which they were intended. You may request a refund, repair or replacement if the goods you purchased are faulty or develop a serious fault through normal use.
You have the right to expect that the goods you buy will be safe to use. For information on safety go to our Product and service safety page.
You should retain any documentation given to you at the time of purchase including proof of purchase (receipts), manufacturer's instructions and warranty details.
The product may also have a warranty which may give you some extra protection against manufacturing faults. Warranties generally will have terms and conditions attached and it is your responsibility to ensure you are aware of these terms and conditions.
Trader/repairer rights and responsibilities
Traders have a legal obligation to ensure that the goods supplied are free from defects that may cause injury to consumers.
Traders should provide documentation to customers at the time of purchase including proof of purchase, manufacturer's instructions and warranty details.
When a repairer services your goods, the goods do not have to leave your premises to be repaired. You should be wary of repairers insisting the goods need to leave your premises and if possible, obtain a second opinion. If the goods do leave your premises unnecessary repairs may be carried out and additional charges may be incurred.
Whitegoods Repair Code of Practice
The Whitegoods Repair Code of Practice is a voluntary code that applies to the promotion, service and repair of domestic whitegoods. You can identify whitegoods repairers that adhere to the code as they display the codes' logo at their premises, in their advertising and on documentation such as invoices and quotes. The code sets out fair trading standards such as (but not limited to):
advertising by repairers
information that should be given to consumers by repairers
acceptable charging practises and complaint handling and dispute resolution.
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