All services provided to consumers must be carried out with due skill and care. This means that the services you receive should be of a standard and quality that could be reasonably expected from a competent person in that particular trade or industry. If the service provider fails to meet its obligations, you can claim compensation for expense incurred as a result of loss or damage.

However, if you insist on having a service provided in a particular way that is against the service provider’s advice, the service provider cannot be held responsible if the result is unsatisfactory because the method was unsuitable.

This section provides information on your rights and responsibilities when buying particular kinds of servicves:

Banking and finance
Car rental
Dry cleaning
Electricity network connections
Entertainment
Financial planning
Fitness
Funerals
Health
Insurance
Introduction agencies
Legal and conveyancing
Motor repairs
Pawnbroking
Telecommunications
Education and training
Travel