The beauty industry has many services and products that help us to look and feel good. Understanding the service or product you are buying will reduce the risk of confusion and disputes later on.
Before choosing a beauty salon or spa, make sure you:
Advertising can be a useful source of information but it can also be misleading. Advertisements and pictures must convey a truthful impression of the standard of products and services offered.
You should receive accurate information about the service that you are buying. It is illegal for a beauty salon to:
Be wary of special offers, promotions and verbal promises. Some deals may not be as good as they seem once you read the fine print. Carefully read all the terms and conditions of any offers as they may have hidden costs.
If you have a voucher for a product or service, check if there are any special conditions or if there is an expiry date.
Ask yourself if you really want the treatment. Don’t let special offers persuade you to pay for something that you wouldn’t have otherwise bought.
Be aware that offers for ‘free’ consultations and makeovers may lead to pressure to purchase products that you might not want. Don’t be bullied by high-pressure selling tactics. It’s illegal if it involves using physical force, undue harassment or coercion.
Many different sales tactics are used, so it pays to be cautious. While ‘shonky’ salespeople are in the minority, some use high-pressure sales tactics such as:
Before you make a purchase be sure to you find out:
Always read carefully the terms and conditions of any contract and check for hidden costs. Be wary of pre-payment or providing credit card details upfront in case you need to cancel or change your mind.
If you’re not satisfied with the service that you have received or how you have been treated, the first step is to make every effort to sort out the problem directly with the service provider.
Be clear, firm and polite and state what the problem is and how you would like it fixed. Make sure you put all your concerns in writing and keep all relevant documents such as signed contracts, receipts and quotes.
If you don’t reach a satisfactory outcome, contact NSW Fair Trading on 13 32 20 or vist our website. We provide free information about your rights and options to solve the dispute.
Well-informed consumers have a far better chance of successfully asserting their rights.
NSW Health publishes fact sheets about hygiene and cleanliness standards that should be met by certain types of beauty salons and spas. For more information visit www.health.nsw.gov.au/factsheets/general
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