Entertainment Industry Code of Practice

The Entertainment Industry Code of Practice applies to the promotion, ticket sales and staging of events where an entry charge is made.

The Code sets out fair trading standards which relate to:

• the type of information which should appear in advertising and promotion
• consumer access to tickets where advance booking arrangements are used
• information which should be displayed or made available at venue box offices and other ticket outlets
• information which telephone booking centres should give to consumers about the circumstances in which consumers are entitled to a refund or exchange option.

Consumers who feel that the Code has not been observed should contact the manager of the venue, promotion company or booking office and discuss the problem experienced. If the matter is not resolved, the Office of Fair Trading can be contacted for assistance on telephone 13 32 20.