If a family member or friend dies and you are arranging their funeral, there are many things to consider and several steps to take.
You should find the will if there is one, it may have directions for funeral arrangements. Then consider:
The following pages have more detailed information for anyone looking to organise a funeral:
In the event of a dispute with a funeral director try and resolve it directly with them. If this is unsuccessful contact Fair Trading on 13 32 20 or lodge a complaint online. Remember to keep all your paperwork and notes of everyone you speak to.
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