Before you buy a mobile phone think about why you need one. This will help you choose a handset and a call plan that best suits you. Shop around, compare prices and services offered by the different network providers, before making a decision. For more information go to Mobile phones.
If you are unable to resolve a dispute with your ISP contact the Telecommunications Industry Ombudsman (TIO). The TIO resolves complaints and disputes for small business and residential consumers about their telephone and internet services.
If you have a problem with your bill, contact your service provider first. If you still cannot resolve the issue, contact the TIO.
In the first instance, you should contact your service provider. If your complaint is not resolved, contact the TIO for assistance.
The right pre-paid calling card can save you money on international phone calls so do your homework first and find a card that suits you and your pocket. If you buy the wrong card for your needs or one that has hidden costs, you may simply waste your money. Be sure to check:
If you have a problem with the card, call the provider’s customer service line and try and sort it out with them first. If you are not satisfied with their solution, call the TIO.
For more information on pre-paid calling cards visit the Australian Communications Consumer Action Network (ACCAN) website.
To inquire or lodge a complaint about the message content or advertising of any 190 service, contact the Telephone Information Services Standards Council (TISSC) on 9211 4377 or
1300 139 955 or visit their website at www.tissc.com.au
If you have an issue with a telecommunications provider you should contact the provider first and try to resolve the matter.
If you are unsuccessful contact the TIO who can assist with complaints concerning the following:
Telecommunications Industry Ombudsman (TIO)
Tel: 1800 062 058 (free call)