Telecommunications
Buying a mobile phone
Before you buy a mobile phone think about why you need one. This will help you choose a handset and a call plan that best suits you. Shop around, compare prices and services offered by the different network providers, before making a decision. For more information go to Mobile phones.
Top of pageInternet Service Provider (ISP)
If you are unable to resolve a dispute with your ISP contact the Telecommunications Industry Ombudsman (TIO). The TIO resolves complaints and disputes for small business and residential consumers about their telephone and internet services.
Excessive bills
If you have a problem with your bill, contact your service provider first. If you still cannot resolve the issue, contact the TIO.
Connection delays
In the first instance, you should contact your service provider. If your complaint is not resolved, contact the TIO for assistance.
190 numbers
To inquire or lodge a complaint about the message content or advertising of any 190 service, contact the Telephone Information Services Standards Council (TISSC) on 9211 4377 or
1300 139 955 or visit their website at www.tissc.com.au
If things go wrong
If you have an issue with a telecommunications provider you should contact the provider first and try to resolve the matter.
If you are unsuccessful contact the TIO who can assist with complaints concerning the following:
- Telephone accounts (land lines).
- Mobile phone accounts.
- Service difficulties.
- White pages entries.
- Privacy issues, for example – nuisance calls.
- Internet access and billing by service providers.
- Land access by telecommunication carriers.
- Mobile premium services.
Telecommunications Industry Ombudsman (TIO)
Tel: 1800 062 058 (free call)
www.tio.com.au