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consumers
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Consumer guarantees, warranties and refundsĀ 

A national law guarantees your rights when you buy goods and services – including your rights to repairs, replacements and refunds.

You have rights under these consumer guarantees even if you do not have a warranty or extended warranty.

Consumer guarantees
Warranties  
Repairs, refunds and replacements 
Compensation for damage and loss 
Cancelling a service 
Proof of transaction

Is your warranty documentation legal?

We are seeking your help to identify manufacturers and suppliers who are providing consumers with illegal warranty information or who are failing to honour consumer’s rights on warranties.

Go to our Warranty documentation feedback page for more information and to help us in this campaign.

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