Food, beverages and therapeutic goods
Ingredients labelling
The NSW Food Authority requires all food to be appropriately labelled. The NSW Food Authority has established a Consumer and Industry Contact Centre to respond to queries and complaints about food safety and labelling in NSW.
Contact details: NSW Food Authority
PO Box 6682 Silverwater NSW 1811
Telephone: 1300 552 406
Fax: (02) 9647 0026
Email: contact@foodauthority.nsw.gov.au
Web site: www.foodauthority.nsw.gov.au
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Most pre-packed food in NSW is required to have some form of 'use by' or 'best by' labelling. It is the responsibility of retailers to ensure that any food sold is not contaminated and is fit for consumption - see Quality of food products section below.
The Australia New Zealand Food Standards Code includes requirements governing 'use-by' and 'best-by' dates.
Contact details:
Food Standards Australia New Zealand
Boeing House
55 Blackall Street
Barton ACT 2600
Telephone: (02) 6271 2222 or 1300 652 166
Fax: (02) 6271 2278
PO Box 7186
Canberra BC ACT 2610
Web site: www.foodstandards.gov.au
Email Information Officer: info@foodstandards.gov.au
Standards Management Officer: slo@foodstandards.gov.au
Ingredients additives
Particular additives can only be used in specific foods after they have been evaluated and recommended for use in that food. For more information, contact the Food Standards Australia New Zealand:
Telephone: (02) 6271 2222 or 1300 652 166
Web site: www.foodstandards.gov.au
Address: Boeing House, 55 Blackall St, Barton ACT 2600
(PO Box 7186, Canberra BC ACT 2610)
Quality of food products
The NSW Food Authority has established a Consumer and Industry Contact Centre to respond to queries and complaints about food safety and labelling in NSW.
Contact details: NSW Food Authority
PO Box 6682 Silverwater NSW 1811
Telephone: 1300 552 406
Fax: (02) 9647 0026
Email: contact@foodauthority.nsw.gov.au
Web site: www.foodauthority.nsw.gov.au
Enquiries relating to consumer rights and refunds are dealt with by the NSW Office of Fair Trading. Traders have an obligation to sell items fit for the purpose intended and consumers seeking redress can, in the first instance, approach the trader. If unsuccessful, a complaint may be lodged with the Office of Fair Trading.
Therapeutic goods
The Therapeutic Goods Administration is responsible for the regulation of therapeutic goods and is interested in learning about any safety or adverse incidents involving medical devices.
Contact details: Therapeutic Goods Administration
PO Box 100
Wooden ACT 2606
Telephone: 1800 020 653
Fax: (02) 6232 8605
Email: info@tga.gov.au
Web site: www.tga.gov.au
The NSW Office of Fair Trading looks at therapeutic goods issues regarding deceptive packaging, measurement statements, packaging requirements as well as consumer rights.