Ben bought a new MP3 player but when he got it home it didn’t work properly. He rang the shop and explained the situation. They told him that he could return it to the shop and they would sort it out. Ben went back that same day and was given a credit note. He didn’t like any of the other MP3 players on offer and in the end bought something that he didn’t really want. Ben felt frustrated and disappointed because he thought there was nothing he could do about it. If Ben had known his rights as a consumer he would have:

• spoken to the shop owner or manager
• known that he did not have to accept the credit note
• known that he was entitled to get his money back or ask the shop owner to replace or repair the MP3 player
• contacted his nearest Fair Trading Centre for information about his rights and help in sorting out any problems with the shop.

For more information on shopping call into your nearest Fair Trading Centre or phone 13 32 20.

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