Under the ACL there are number of new obligations on businesses. These include an obligation to provide proof of transaction to consumers for goods or services valued at $75 or more.
‘Proof of transaction’ for supply of goods or services to a consumer is a document that states the:
Examples of proof of transaction:
Consumers must also be provided with an itemised bill if they request one. The supplier must give the consumer the itemised bill, without charge, within seven days of the request. It must be expressed in plain language, legible and clear.
A consumer can ask a supplier for an itemised bill that shows:
This request must be made within 30 days of whichever happens later:
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