Buying services

All services provided to consumers must be carried out with due skill and care. This means that the services you receive should be of a standard and quality that could be reasonably expected from a competent person in that particular trade or industry. If the service provider fails to meet its obligations, you can claim compensation for expense incurred as a result of loss or damage.

However, if you insist on having a service provided in a particular way that is against the service provider’s advice, the service provider cannot be held responsible if the result is unsatisfactory because the method was unsuitable.