Strata or community scheme managing agent

For licensing purposes, a Strata/Community Managing Agent is a person who is engaged or appointed, for monetary or other reward, to exercise the functions of:

• an association constituted for a scheme under the Community Land Development Act 1989, or any other function that is prescribed under the Act
• an owner’s corporation within the meaning of the Strata Schemes Management Act 1996 or any other function that is prescribed by the regulations under the Act (Section 3 of the Property, Stock and Business Agents Act 2002).

Qualification requirements

In order to qualify for a licence as a Strata/Community Managing Agent, persons must provide evidence of attaining all of the following units of competency. These units of competency make up a full qualification CPP40609 Certificate IV in Property Services (Operations). The underpinning knowledge must be based on New South Wales law.

Licensing requirements include providing NSW Fair Trading with a Statement of Attainment or full qualification demonstrating achievement in all of the units of competency listed below.

From CPP40611 Certificate IV in Property Services (Operations), eight of the following nine core units:

• CPPDSM4048A  Implement customer service strategies in the property industry; or
• CPPDSM4048B  Implement customer service strategies in the property industry, and 
• BSBREL401A Establish networks
• CPPDSM4028A  Identify and analyse risks and opportunities in the property industry
• CPPDSM4044A  Coordinate maintenance and repair of properties and facilities
• CPPDSM4047A Implement and monitor procurement process
• CPPDSM4057A  Monitor a safe workplace in the property industry
• CPPDSM4063A Participate in developing or establishing property or facilities contracts
• CPPDSM4072A Provide leadership in the property industry.

From CPP40611 Certificate IV in Property Services (Operations), the following five common elective units:

• BSBFIA402A Report on financial activity
• BSBLED401A Develop teams and individuals
• BSBRKG304B Maintain business records
• BSBSMB402A Plan small business finances
• BSBSMB406A Manage small business finances.

From CPP40611 Certificate IV in Property Services (Operations), the following five specialist elective units:

• CPPDSM4006A  Establish and manage agency trust accounts
• CPPDSM4034A Assess and implement strata/community management agreement
• CPPDSM4045A Facilitate meetings in the property industry
• CPPDSM4056A Manage conflicts and disputes in the property industry
• CPPDSM4074A Select and appoint contractors in the property industry.

From the Certificate III in Property Services (Operations),  the successful completion of three of the following four units of competency:

• CPPDSM3019A Communicate with clients as part of agency operations; or
• CPPDSM3019B Communicate with clients as part of agency operations, and
• CPPDSM3016A Work in the property industry
• CPPDSM3017A Work in the strata/community management sector.

Or

If you have held a strata or community managing agent’s licence in the past 12 months and you apply for a new strata or community managing agent’s licence, your previous licence will be accepted in lieu of the current qualification requirements.

Transitional arrangements

A person has the qualifications required for the issue of a strata or community managing agent’s licence if, in the case of an application for a licence made before 1 June 2012, a registered training organisation has issued the person with a qualification demonstrating successful completion of NSW Course no. 9674 – Certificate IV in Property (strata management).

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