Australia - government
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Australian Capital Territory
- Australian Capital Territory Government
www.act.gov.au - Office of Regulatory Services
www.ors.act.gov.au
The Office of Regulatory Services regulates many industries, occupations and activities that cover a wide range of businesses, single traders and employees in the ACT. There are seven business streams within the ORS which include Fair Trading, WorkCover, Rental Bonds, Land Titles, Parking, Business and Industry Licensing, and Births, Deaths and Marriages.
Federal
- Commonwealth Government
www.australia.gov.au - Australian Competition and Consumer Commission (ACCC)
www.accc.gov.au
The ACCC promotes competition and fair trade in the market place to benefit consumers, businesses and the community. It also regulates national infrastructure services. Its primary responsibility is to ensure that individuals and businesses comply with the Commonwealth competition, fair trading and consumer protection laws. - Australian Securities and Investments Commission (ASIC)
www.asic.gov.au
Ensures fair play in business, protects investors and consumers, prevents corporate crime and helps Australia’s business reputation. Formerly called the Australian Securities Commission. - Commonwealth Ombudsman – Australia
www.ombudsman.gov.au
Investigates complaints about Commonwealth government departments’ and agencies’ (including Australia Post) actions to see if they are unlawful, wrong, unjust or discriminatory. - The Treasury
www.treasury.gov.au
The Treasury provides advice to the Government on Australia’s consumer policy framework (including the consumer law provisions of the Trade Practices Act 1974), and promotes competitive, efficient, well informed and safe markets that enhance the welfare of Australian consumers. - ipaustralia
www.ipaustralia.gov.au
Responsible for granting rights in patents, trademarks and designs in Australia. - Ministerial Council on Consumer Affairs
www.consumer.gov.au
The Council consists of all commonwealth, state, territory and New Zealand ministers responsible for fair trading, consumer protection laws, trade measurement and credit laws. Its role is to consider consumer affairs and fair trading matters of strategic national significance and, where appropriate, develop a consistent approach within the framework of an agreed Strategic National Consumer Affairs Agenda. - National Competition Council
www.ncc.gov.au
The Council administers some aspects of the National Competition Policy (NCP) reforms, assesses governments’ progress in implementing the reforms, advises on areas where more work is needed and provides public information on the NCP process generally. - National Consumer Credit Code
www.creditcode.gov.au
In response to business and consumer concerns, the Consumer Credit Code was developed as a national initiative to standardise credit practice in Australia. - National Measurement Institute
www.measurement.gov.au
The National Measurement Institute (NMI) is responsible for Australia's national infrastructure in physical, chemical, biological and legal measurements. NMI is responsible for coordinating Australia’s national measurement system, and for establishing, maintaining and realising Australia’s units and standards of measurement, thereby allowing Australian industry to operate competitively in a global environment. - Office of the Federal Privacy Commissioner
www.privacy.gov.au
Their purpose is to promote an Australian culture that respects privacy. The Office has responsibilities under the federal Privacy Act 1988 and provides information to individuals about their privacy rights, and to Commonwealth and ACT government agencies, credit providers, credit reporting agenices, and private sector organisations, on how to comply with the Privacy Act and related legislation. The Office also issues guidelines to promote best practice in privacy standards and principles, investigates complaints, and conducts audits. - Postal Industry Ombudsman
www.pio.gov.au
The Postal Industry Ombudsman (PIO) is an independent body that investigates complaints about the postal industry. The PIO investigates complaints about any postal operators that register with the scheme. Registration is voluntary. Currently, the Office of Fair Trading handles complaints about NSW postal operators and will continue to look at complaints about postal operators who do not register with the PIO. - Product Recalls Australia
www.recalls.gov.au
Provides up-to-date information to consumers about product recalls and allows information to be shared between regulators. Co-ordinated by the Consumer Affairs Division of the Department of Treasury.
New South Wales
- Connecting NSW
www.nsw.gov.au
NSW Government home page. - Independent Commission Against Corruption (ICAC)
www.icac.nsw.gov.au
Exposes and minimises corruption in the NSW public sector through investigation, corruption prevention and education This site is part of the ICAC’s educational role. Information here is particularly relevant to those working in or dealing with the NSW public sector. - Independent Pricing and Regulatory Tribunal of NSW (IPART)
www.ipart.nsw.gov.au
Sets maximum prices and undertakes pricing reviews of monopoly services supplied by NSW government agencies. It regulates natural gas pricing and third party access to gas networks; undertakes general reviews of industry, pricing or competition; registers agreements for access to public infrastructure assets and arbitrates disputes about such agreements. - LawAccess Online
www.lawaccess.nsw.gov.au
Provides quick and easy access to plain language legal information (including resources in community languages) and related assistance services in NSW. A legal topic index can be used to find resources on different areas of the law such as family law, drink driving and domestic violence. Resources can be searched by language, keyword and other methods. - Office of Industrial Relations
www.industrialrelations.nsw.gov.au
The office provides information about industrial relations issues such as award wages and working conditions. - WorkCover
www.workcover.nsw.gov.au
WorkCover NSW manages the state’s workplace safety, injury management, and workers compensation systems.
Northern Territory
- Northern Territory Government
www.nt.gov.au - Department of Business and Employment
www.nt.gov.au/dbe
DBE is a combination of parts of the Department of Business, Economic and Regional Development, The Employment Division of the Department of Employment, Education and Training, and all of the Department of Corporate and Information Services. - Department of Justice
www.nt.gov.au/justice/consaffairs/
Consumer Affairs is a part of the Department of Justice, and aims to promote and regulate responsible business conduct through administration of a regulatory system that protects consumer interests.
Queensland
- Queensland Government
www.qld.gov.au - Building Services Authority
www.bsa.qld.gov.au
Regulate the state’s residential construction industry, licenses builders and trade contractors, and provides consumers with support, advice and protection in the form of a statutory insurance scheme. - Residential Tenancies Authority
www.rta.qld.gov.au - Office of Fair Trading
www.fairtrading.qld.gov.au
Contains consumer and business related information. Topics include refunds, lay-bys, credit and safety. Many licensing and application forms can be downloaded. Online complaints accepted. - Department of Education, Training and the Arts
www.licensinglinenews.com
Contains information about occupational licensing, training, mutual recognition and skills development across Australia.
South Australia
- South Australia Central
www.sa.gov.au - Department of Trade and Economic Development
www.southaustralia.biz
This site has information for living, working, innovating and doing business in South Australia. - Office of Consumer and Business Affairs
www.ocba.sa.gov.au
This site covers consumer affairs, customer and educational services, business and occupational services, tenancies and births, deaths and marriages.
Tasmania
- Tasmania online
www.tas.gov.au - Government Prices Oversight Commission
www.gpoc.tas.gov.au
The Commission is an independent body that investigates the pricing policies of Tasmanian Government monopolies and reviews complaints of unfair government competition with the private sector. - Consumer Affairs and Fair Trading
www.consumer.tas.gov.au
A division of the Department of Justice and Industrial Relations. Provides advice and information on matters affecting the interests of consumers. It investigates complaints regarding potential breaches of legislation and enforces product safety standards.
Victoria
- Victoria Online
www.vic.gov.au
State Government of Victoria - Business Victoria
www.business.vic.gov.au
Provides business information and referral services to facilitate the growth of an efficient and viable small business sector in Victoria. - Consumer Affairs Victoria
www.consumer.vic.gov.au
Consumer Affairs Victoria (CAV) protects and promotes the interests of consumers. CAV provides advice and assistance on matters of renting and accommodation, estate agents, building, shopping, credit and trading. CAV also licenses or registers and regulates credit providers, estate agents, introduction agents, motor car traders, prostitution service providers, travel agents, second-hand dealers, pawnbrokers, hoteliers, restaurateurs and operators of other businesses involved in selling liquor.
Western Australia
- Government of Western Australia
www.wa.gov.au - Department of Commerce
www.commerce.wa.gov.au
The Department of Commerce works with the community to ensure high standards of safety and protection for workers and consumers, and promotes and forsters innovative industries, science and enterprise and Aboriginal economic development. - Small Business Development Corporation
www.sbdc.com.au
Provides independent guidance and information to existing and intending smaill business owners thtough innovative programs to assist small business.
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