Park maintenance and building 

Urgent repairs 

The resident must notify the park owner of the need for any urgent repairs and the owner should be given a reasonable opportunity to make the repairs. Where a licensed/qualified tradesperson has been nominated on the agreement, the resident must make reasonable attempts to contact that person to carry out the repairs.

Where reasonable time has been given to the owner and they have failed to make the repairs, the resident can have the repairs carried out. Providing this is done by a licensed/qualified tradesperson, and the disrepair did not arise as a result of a breach of the agreement, the resident may request reimbursement from the owner for up to $500. This request must be in writing, specifying the details of the repairs and their costs, with all receipts included. Reimbursement should be provided by the owner within 14 days of receiving the written request.

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Park owned dwellings 

The resident must seek the park owner’s written consent before affixing or removing any fixture, or making any renovation, alteration or addition to a dwelling that belongs to the park owner.

If the resident causes any damage to the owner's premises by removing any fixture, they must notify the park owner and, at the park owner’s request, repair the damage or compensate the owner for repairing the damage.

If the park owner refuses the removal of a fixture affixed by the resident, the owner must pay compensation to the resident for the value of the fixture.

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Resident owned dwellings 

The resident must seek the parks owner’s consent before making any alterations to the dwelling that are visible from the outside of the dwelling. The resident must also seek the approval of the owner before making any additions to the site.

The alteration or addition must be in keeping with local government laws. The resident can apply to the Tribunal for an order requiring a park owner to give consent if they feel the owner has been unreasonable in refusing.

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Choosing tradespeople 

A park owner must not restrict in any way the right of a resident to purchase goods or services from a person of his or her choice.

However, particular tradespeople and service providers may be prohibited from entering the park if they have disturbed the peace and quiet of the park, violated any park rules or failed to observe reasonable rules of conduct.

You should only deal with a builder or tradesperson who is licensed by NSW Fair Trading. Do a check on any builder or tradespeople by going to the online licence check on the Fair Trading website.

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Maintaining trees 

The park owner is responsible for maintaining trees in the residential park to protect the safety of residents, dwellings and other property. However, the park owner cannot take any action that is prohibited by law (eg. local government laws and regulations).

The Consumer, Trader and Tenancy Tribunal may make orders to resolve disputes in regard to the park owners responsibility for the maintenance of trees.

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