Customer service guide

The Office of Fair Trading has written a customer service guide for builders and tradespeople. 

The information may give you ideas or raise issues about customer service you have not considered before.

The guide covers:

• the importance of accurate information
• tips on making a good impression with your customers
• the importance of contracts and insurance
• the importance of regularly talking to your clients and understanding their concerns
• finishing the job well
• managing customer complaints.