A dispute resolution process is available from the Office of Fair Trading. This up-front intervention service aims to help consumers and traders achieve resolution. 

In certain circumstances:

• the dispute may be referred to a building inspector or
• the parties advised of other avenues of resolution (such as the Consumer Trader and Tenancy Tribunal).

The Building Inspector's role is to:

• meet the consumer and trader on site
• inspect the items in dispute
• assist the parties to achieve a suitable outcome
• record the terms of any resolution reached by the parties. 

Rectification Order

Where the parties are unable to agree on a resolution and defective or incomplete work exists, the Building Inspector may issue a Rectification Order requiring the trader to carry out certain work.

The Order must be complied with by a given date, subject to the consumer providing reasonable site access to the contractor.

Where the Rectification Order is complied with, and the consumer is satisfied with the outcome, the matter is finalised.

If the Order is not complied with, the trader may be subject to disciplinary action. The consumer is then advised of other options including lodging a claim to the Consumer, Trader and Tenancy Tribunal.