The right to safety, the right to be informed, the right to choose and the right to be heard.
These are the basic rights outlined in a United Nations agreement that Australia is a party to.
To be protected against products, production processes and services which are hazardous to health or life.
To be given facts needed to make an informed choice, and to be protected against dishonest or misleading advertising or labelling.
To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.
To have consumer interests represented in the making and execution of government policy, and in the development of products and services.
To have access to basic essential goods and services, adequate food, clothing, shelter, health care, education and sanitation.
To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.
To acquire knowledge and skills needed to make informed, confident choices about goods and services while being aware of basic consumer rights and responsibilities and how to act on them.
To live and work in an environment which is non-threatening to the well-being of present and future generations.
In 1962, former US President John F Kennedy declared four basic consumer rights – the right to safety; the right to be informed; the right to choose and the right to be heard. His declaration created a charter for the world's consumer groups which have since expanded to reflect the comprehensive needs of consumers in the marketplace.
The guidelines were formulated to:
After extensive international consultation, the guidelines were adopted by the UN General Assembly in April 1985, and updated in 1999.
The eight rights listed above are the work of consumer groups and many government consumer affairs agencies around the world.
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