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2011-2012 summary 

Fair Trading - A year in review

As a service provider and regulator NSW Fair Trading is dedicated to delivering better services to clients, customers and the community. This summary outlines the scope of services provided to the people of NSW during 2011-2012.

Policy development and regulatory review

In regard to policy development and regulatory review, the figures were as follows:

Service

Number

Acts administered 41
Bills assented to in Parliament in 2011-2012 6
Acts and regulations amended in 2011-2012 13
Acts repealed in 2011-2012 2

Services provided to the public in 2011-2012

In regard to services provided to the public, the figures were as follows:

Service

Number

Requests for service*  8,747,116
Website visitor sessions 5,275,111
REVS checks 1,200,823
Phone enquiries from general public 1,034,090
Counter enquiries 203,630
Rental bond transactions 403,923
Consumer and trader complaints about marketplace transactions 44,248
Public seminars and information sessions 696
Seminar audiences 20,697
* Includes all requests for information, services and transactions.

Information on registers as at 30 June 2012

In regard to information on registers, the figures were as follows:

Service

Number

Total occupational licences 372,936
Total business names 499,797
Total associations 35,609
Total co-operatives 634

Compliance and enforcement actions in 2011-2012

In regard to compliance and enforcement services, the figures were as follows:

Service

Number

Inspections 4,097
Plumbing Inspection and Assurance Service (PIAS) inspections 21,979
Investigations 3,123
Certifications - Declared Articles 2,125
Penalty notices issued 928
Prosecutions 263
Civil proceedings 53
Total Compliance related activities 32,579

Agency

In regard to the agency, the figures were as follows:

Service

Number

Staff 956
Budget $183 million*
Fair Trading Centres throughout NSW 24
Other service outlets** 69

* In addition to the operating expenses for Fair Trading there was additional funding for voluntary redundancies as part of the Government's strategic review and long service leave provision adjustment as a result of the department's acturarial review.
** Selected Fair Trading services are also provided through Government Access Centres and other agency arrangements in rural and isolated areas throughout NSW.

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