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2012-2013 summary 

Fair Trading - A year in review

As a service provider and regulator NSW Fair Trading is dedicated to delivering better services to clients, customers and the community. This summary outlines the scope of services provided to the people of NSW during 2012-2013.

Policy development and regulatory review

In regard to policy development and regulatory review, the figures were as follows:

Service

Number

Acts administered 43
Acts and regulations amended in 2012-2013 39
Bills assented to in Parliament in 2012-2013 2
Acts repealed in 2012-2013 1

Services provided to the public in 2012-2013

In regard to services provided to the public, the figures were as follows:

Service

Number

Requests for service* 6,392,556
Website visitor sessions 3,783,187
Phone enquiries from general public 951,255
Counter enquiries 117,935
Rental bond transactions 428,142
Consumer and trader complaints about marketplace transactions 43,160
Public seminars and information sessions 687
Seminar audiences 18,503
* Includes all requests for information, services and transactions.

Information on registers as at 30 June 2013

In regard to information on registers, the figures were as follows:

Service

Number

Total occupational licences 379,592
Total associations 36,037
Total co-operatives 617

Compliance and enforcement actions in 2012-2013

In regard to compliance and enforcement services, the figures were as follows:

Service

Number

Inspections 7,008
Plumbing Inspection and Assurance Service (PIAS) inspections 28,697
Investigations 1,876
Certifications - Declared Articles 1,988
Penalty notices issued 930
Prosecutions 324
Civil proceedings 56
Total Compliance related activities 40,879

Agency

In regard to the agency, the figures were as follows:

Service

Number

Staff 832
Budget $156.9 million
Fair Trading Centres throughout NSW* 24
Other service outlets** 69

* Blacktown Fair Trading Centre closed 31 May 2013 with staff relocated to other sites
** Selected Fair Trading services are also provided through Government Access Centres and other agency arrangements in rural and isolated areas throughout NSW.

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