NSW Fair Trading has conducted an education campaign to alert consumers about inappropriate conduct by training providers and marketers in relation to marketing VET FEE-HELP courses.
The campaign aims to provide greater awareness and understanding to NSW consumers about their rights and obligations before signing up for a training course under the Australian Consumer Law (ACL).
The key message of the campaign was a ‘free gift could cost you thousands’.
To help consumers understand their rights before signing up for a training course, Fair Trading has produced an Education Kit designed to help educate you, your clients and the wider community.
Apart from the postcard, you can download and print the education kit below. The kit includes:
Service providers, educators and community-based organisations are encouraged to distribute and share this important information and these messages as widely as possible and to add links to the information from the Fair Trading website. Please refer to our linking policy on the Fair Trading Copyright page.
If you need further information about the education campaign please contact email Neneth.Costa@finance.nsw.gov.au
We urge consumers and community workers to report rogue marketers and training provider operators to Fair Trading by calling 13 32 20. For language assistance call 13 14 50 and for Indigenous callers contact 1800 500 330 (to speak with an Aboriginal enquiry officer).
If you have a problem with a training provider that you have been unable to resolve, you can lodge a complaint with Fair Trading online or by calling 13 32 20.
If you are unsure whether you have signed up to a training course or a VET FEE-HELP loan you should check with the Commonwealth Department of Education and Training’s, StudyAssist online.
If you no longer wish to study or you think you have been incorrectly enrolled you should speak with the training provider and cancel your enrolment. If you cancel within the 10 business day cooling-off period in your contract, under the Australian Consumer Law (for consumers who were approached and signed up on the spot), or prior to the VET FEE-HELP loan ‘census date’ you should be able to cancel your enrolment (and reverse the loan) without penalty.
If you do not cancel your enrolment before the census date, you may have to re-pay the loan, unless you have ‘special circumstances’.
You should contact the StudyAssist hotline on 1800 020 108 if you have any concerns about your VET FEE-HELP loan.
Get a free copy of Adobe Acrobat Reader so you can access PDF versions of our information.