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New laws to target ticket scalping 

Amendments to the Fair Trading Act 1987 were passed by the NSW Parliament in October 2017 and will commence in 2018.

The amendments address unfair ticket sale practices caused by scalping.

Ticket scalpers systematically buy large numbers of sport and entertainment event tickets with the sole aim of re-selling at a high profit above the initial purchase price.

The amendments will prohibit anyone from reselling a ticket to a NSW event for more than the original sale price, plus the transaction costs incurred in the original purchase. Transactions costs would be capped at 10 per cent of the initial sale price.

The use of 'bot' software is now also banned as part of the amendments. Bots are computer programs that allow ticket scalpers to circumvent the security measures on ticketing websites to rapidly buy tickets in large quantities and place them on re-sale sites at inflated prices.

The amendments also require greater transparency over the number of tickets available for general purchase at certain events.

Read the media release.

FIFA – unauthorised ticket sales

With Australia’s qualification for the 2018 FIFA World Cup Russia™, the Australian Competition and Consumer Commission (ACCC) will be working with the Fédération Internationale de Football Association (FIFA), to educate soccer fans in Australia on the risks consumers face when buying FIFA World Cup tickets.

These risks include:

  • paying higher than face value for tickets
  • ultimately learning that tickets bought from illegal sources are counterfeit and/or invalid
  • receiving tickets that are in stadium locations different to those which were purchased
  • falling victim to non-delivery or fraud.

Official ticket sources

To avoid detriment for soccer fans, it is important to know there are two main sources of FIFA World Cup Tickets. For general admission tickets, the only sources are and, at the earliest from 18 April 2018, FIFA’s official Venue Ticketing Centres in Russia. For Ticket-inclusive hospitality packages, the only source is MATCH Hospitality and its official sales agents: see

For more informtion, read or download in PDF: