The peer-to-peer economy, also known as the sharing or collaborative economy, is an online marketplace. Owners of underutilised goods and services, such as cars, homes, equipment, or skills, list their product or expertise on trading websites called platforms, where goods or services can be bought or hired. You might know these platforms by their brand name, such as Uber, Airbnb or Hipages.
With the advancement of online technology, innovative ways of buying and selling goods and services have emerged, bringing consumers and traders together in new, non-traditional ways.
To better understand this rapidly growing marketplace, Fair Trading commissioned research to gain insight into consumers and traders understanding of their rights and responsibilities when buying and selling goods and services in this online space.
Fair Trading will work with other jurisdictions to examine and identify possible consumer protection issues relating to the procurement of goods and services and work to educate consumers and traders on their Australian Consumer Law rights and obligations when using these platforms.
You can view or download the Peer-to-peer economy final report here (PDF size: 3.06mb).
The market research was conducted from January to March 2016 by Instinct and Reason on behalf of NSW Fair Trading. It consisted of both qualitative and quantitative components and included a:
“The peer-to-peer economy is maturing, rights and obligations are being taken seriously generally by the different parties and there is a significant amount of goodwill. When things go well (and they generally do) most people are very happy using P2P platforms, but there is a heavy trust and reliance on the rating systems to provide protection and there is a low understanding of rights and obligations. In addition, while many agree that it is up to the individual to understand their rights and responsibilities, most also agree that government should do more to educate people about their rights and responsibilities and protect their rights.” Extract for the final report by instinct and reason.
Some of the key consumer focused findings include:
Some key trader focused findings include:
Get a free copy of Adobe Acrobat Reader so you can access PDF versions of our information.