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For tenants 

Rental Bonds Online 

 

New tenancies from 30 January 2017


For new residential tenancies from 30 January 2017, an agent or self-managing landlord must offer Rental Bonds Online (RBO) as the first option for lodgement of the rental bond.

More information is available on the Rental Bonds Online (RBO) changes to residential tenancy laws webpage.

 

What is Rental Bonds Online? 

Rental Bonds Online is an online service helping tenants, agents and self-managing landlords to lodge, manage and refund residential bond money easily and securely.

The service is a convenient way for you to:

  • pay your bond directly to NSW Fair Trading with BPAY, Visa or Mastercard, through a secure website
  • check the status and progress of your bond lodgement or refund at any time through your own Rental Bonds Online account
  • receive email and SMS phone notifications related to your bond
  • submit a claim to get your bond money refunded online after your tenancy has ended.

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How can I get started? 

Your agent or self-managing landlord must be a registered user and offer Rental Bonds Online as the first option for lodgement of your bond.

The first step is for your agent or landlord to invite you to use Rental Bonds Online. Once they've done this, they should give you the Getting started with Rental Bonds Online – information for tenants fact sheet (PDF size: 345Kb). This outlines what you need to use the service and how you can register and pay your bond.

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Help using Rental Bonds Online 

If you are already registered, you can log on and access online guides at https://rbo.fairtrading.nsw.gov.au/tenant/login

The guides help with processes such as making a claim and updating your account details.

You can also find answers to common questions about the service by visiting our Frequently asked questions for tenants page.

If you cannot find what you are looking for or need further assistance, contact Rental Bonds Online Security and Support:

Email: rbosupport@finance.nsw.gov.au
Free call: 1800 990 724

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