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Supporting our seniors 

Inquiry into NSW retirement villages

As part of its four-point plan to improve retirement village living, the NSW Government has commissioned Kathryn Greiner AO to lead an inquiry into the NSW retirement village sector.

Residents and members of the community are invited to make a submission via the online submission form. Submissions close 31 October.

For more information and other submission options, see the Inquiry into NSW retirement villages page

NSW Fair Trading is committed to supporting seniors with up-to-date information about their consumer rights and how to deal with unscrupulous operators.

Download the Seniors guide 

Seniors Guide imageDo you prefer to have printed resources rather browsing the web? You can download the Seniors guide (PDF size: 1.1mb) and read about your consumer rights in NSW. If you are a service provider, you can order bulk copies of the Seniors guide

Free community talks

Are you looking for an expert speaker for your next community event, seminar, conference, workshop or info session? Our experienced staff can present on the consumer topics relevant to your group. For details, email or call 13 32 20.

Like to watch videos? 

You can view a videos on consumer topics such as moving into a retirement village, buying or selling a home and general consumer information on the Fair Trading YouTube channel. A range of the videos are also translated into community languages.

Come to a free 'My Place' info session

We are dedicated to delivering innovative compliance and education services in communities and towns around NSW. To find out when we are going to be visiting your local area, visit the My Place program page.

Stay informed

Keep up-to-date on product recalls, consumer warnings, changes to consumer laws and more via our RSS feed, TwitterFacebook or our enewsletter and email alerts.

Need a loan?

The 'No Interest Loans Scheme' offers loans of up to $1,200 for essential household goods and medical needs. To find out more visit or call 1800 50 9994.

Useful information for seniors

We can also help you with information and advice on a range of consumer topics including: 

How to contact us

There are a number of ways to contact Fair Trading. Visit our Contact us page.

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