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My consumer rights 

My consumer rights is a series of animatic videos about your rights and responsibilities when buying goods and services in Australia.

Designed especially for new migrants, the videos use simple messages, together with universal symbols and gestures, to explain the basic concepts of Australian Consumer Law. They are particularly useful for intermediaries and English language educators working with new migrants to raise their awareness of consumer rights and responsibilities.

My consumer rightsSix consumer topics are covered in the videos:

  • Your shopping rights
  • Shopping refunds
  • Guarantees and warranties
  • Lay-by agreements
  • Contracts
  • Resolving issues and lodging complaints.

Each of the above topics are available in the following 11 community languages, including English:

Arabic 

My consumer rights (Arabic) on YouTube

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Assyrian 

My consumer rights (Assyrian) on YouTube

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Dari 

My consumer rights (Dari) on YouTube

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Dinka 

My consumer rights (Dinka) on YouTube

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English 

My consumer rights (English) on YouTube

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Farsi/Persian 

My consumer rights (Farsi/Persian) on YouTube

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Karen 

My consumer rights (Karen) on YouTube

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Mandarin 

My consumer rights (Mandarin) on YouTube

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Nepalese 

My consumer rights (Nepalese) on YouTube

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Tamil 

My consumer rights (Tamil) on YouTube

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Vietnamese 

My consumer rights (Vietnamese) on YouTube

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