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Retirement villages 

Retirement village operators in NSW are required to comply with laws that:

  • set out key rights and obligations for residents and operators,
  • ensure prospective residents are given important information before they sign a contract,
  • require village contracts to be in a standard form, and
  • provide a system for resolving disputes.

This section of the website provides information about the following:

Registration of retirement villages
Rights and obligations
Disclosure to prospective residents
Retirement village contracts

Recent changes to the law

On 1 September 2017, the Retirement Villages Regulation 2017 commenced. Key changes in the new Regulation include:

  • requiring copies of a village's insurance policy documents be available to residents
  • a new 'average resident comparison figure' in the Disclosure Statement to facilitate more effective comparison between villages – only required for disclosure statements after 1 March 2018
  • reducing the maximum amount payable for an operator's legal and other expenses to $50
  • adding new matters for which village rules can be created, including smoking in communal areas
  • requiring clearer information in annual budgets around head office expenses
  • lowering the maximum amount allocated for contingencies to $1
  • prohibiting additional matters that cannot be financed by recurrent charges
  • simplifying the process for allowing residents to hold office on a residents committee for longer than three years; and
  • allowing service of documents by electronic means.

Useful contacts

Aged & Community Services Association of NSW & ACT
Represents retirement village residential aged care and community care providers within the non-profit sector.
Level 3, 9 Blaxland Rd, Rhodes NSW 2138
Tel: 8754 0400 or 1800 424 770 (country callers)
www.agedservices.asn.au

Retirement Living Council
Represents retirement village operators, owners, managers, developers, investors and industry specialists across Australia. They can provide information on member villages.
www.retirementliving.org.au/industry

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