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Sharing economy platforms 

The sharing economy, also known as the peer-to-peer or collaborative economy, is an online marketplace run by platform operators that connect consumers with people who have goods or services to sell, hire, rent or lease. It includes platforms like Airbnb and Uber.

ACCC guides

The Australian Competition and Consumer Commission (ACCC) has developed guidance for sharing economy platform operators and traders to encourage compliance with competition and consumer protection laws.

The Platform Operators in the Sharing Economy guide (PDF size: 326KB) has been developed to help platform operators comply with their legal obligations. The guide provides a broad overview of these obligations and includes guiding principles to help operators ensure they are transparent, accurate and honest, have robust procedures in place and are fair in their dealings with consumers and traders.

The Sharing Economy: A guide for private traders (PDF size: 227KB) has been developed to help traders understand:

  • when the Australian Consumer Law (ACL) apply
  • the relationships involved in the supply of services in the sharing economy
  • the obligations you have to consumers
  • the obligations that platform operators have to you.

Peer-to-peer economy research findings

To better understand this rapidly growing marketplace, NSW Fair Trading commissioned research to gain insight into consumers and traders understanding of their rights and responsibilities when buying and selling goods and services in this online space. You can find out more and download a copy of the research findings on the Peer-to-peer economy page on the Fair Trading website.

What’s next?

Fair Trading is working with other ACL regulators to examine and identify possible consumer protection issues relating to the procurement of goods and services; and work to educate platforms, consumers and traders on their ACL rights and obligations when using these platforms. 

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