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Woman shoppingThis section of the Fair Trading website is for anyone buying goods or services in NSW. Use the links in the grey left hand panel to browse to the topic that interests you.

Every time you buy goods or services you are forming a contract which gives certain rights and responsibilities to you and the trader. You enter into a contract with the trader when buying a TV, lounge, computer or any other everyday purchase.

Under the Australian Consumer Law (ACL), when you buy products and services they come with automatic guarantees that they will work and do what you asked for. The ACL covers refunds, consumer guarantees, unsafe and defective products, purchases using lay-bys and unsolicited consumer agreements with a door-to-door sellers or telemarketers. The ACL has been in force across Australia since January 2011 and has brought consistency to consumer law across Australian states and territories.

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