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/Factsheet_print/Consumers/Buying_goods/Petrol/_Frequently_asked_questions_-_FuelCheck.pdf
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Standard fact sheet.
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Large print fact sheet.

Frequently asked questions - FuelCheck 

What is FuelCheck and where can I find it? 

FuelCheck is a free online tool from the NSW Government, providing motorists across the state with real-time information about fuel prices. FuelCheck will help you find the cheapest fuel, whether in your local area or in any suburb or town in NSW, and it will search for the closest and cheapest offering of any particular fuel type, for example E10, Premium or Diesel.

FuelCheck is available as a website at fuelcheck.nsw.gov.au and as a mobile app for iOS and Android devices:

Never use your phone while driving, traffic penalties may apply.

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What's new in the FuelCheck app? 

The FuelCheck app has several exciting new features to make finding the best value petrol even easier:

  • Set price alerts to receive notifications when your preferred petrol reaches a certain price at your favourite station, or is cheaper at a station close-by
  • Plot your frequent or long journeys in My Trip to locate the cheapest petrol en route
  • Use Trends to track price changes and find the cheapest day of the week to fill up in your local area.

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My nearest service station isn't listed on FuelCheck - why not? 

If you are searching for a specific fuel type and find that a station near you isn’t showing in FuelCheck, it may be because the service station doesn’t sell that particular fuel or it has temporarily run out of stock. Adjust your search to a different fuel type and the station is likely to be listed.

Service station operators across NSW have done a great job in providing their details for FuelCheck, but some are still finalising registration processes.

If you still find that a station near you isn’t showing up, you can let Fair Trading know by completing a general enquiry form on this website.

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What happens if I see a price discrepancy in FuelCheck? How do I make a complaint? 

You should not see a different price, as service station operators are required to ensure the price of a fuel in FuelCheck exactly matches the standard price at the pump.

However, there may be instances where factors outside the control of the service station operator create a discrepancy. For example, the service station may be unable to connect to the internet to update their prices, there could be an issue with the device being used to access FuelCheck, or the FuelCheck website may be having service difficulties.

If you see a price difference, you should first alert the service station operator. If this fails to resolve the issue, or if you are not satisfied with the operator’s response, you can lodge a complaint with NSW Fair Trading:

Via FuelCheck

To lodge a price discrepancy complaint directly through FuelCheck, you’ll need to do so while still at the service station. To bring up the FuelCheck complaint form, tap on the relevant station in map view and tap ‘Report Price Mismatch’. The service station detail will automatically add to the form and you will then be prompted to attach evidence of the price discrepancy (photo of the service station signage or bowser display screen, or a receipt showing price paid).

Never use your phone while driving, traffic penalties may apply.

Via the NSW Fair Trading website

If you would prefer to lodge the complaint at a later time, you can do so by using the general complaint form, together with your pricing discrepancy evidence through the Fair Trading website.

Please note: Whether lodging your price discrepancy complaint via FuelCheck or the NSW Fair Trading website, you will need to include evidence in order to verify the price of the fuel at the particular time you were at the service station.

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How does NSW Fair Trading deal with complaints relating to FuelCheck and fuel price discrepancy? 

NSW Fair Trading will review each complaint received about FuelCheck. Depending on the circumstances, the service station may be fined for non-compliance. If necessary, penalty notices of up to $550 can be issued.

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Why is FuelCheck showing me fuel from another suburb? 

The FuelCheck website is designed to find the cheapest petrol in or near the suburb you have requested. On some occasions, FuelCheck will show a nearby suburb where the cheapest fuel or types of fuel in use, can be found. You can then decide if you want to drive to the cheapest petrol station or buy closer to your location. You can sort the results accordingly. 

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